Privacy Policy

Health Balance Nova ("we," "us," "our," or "the Company") provides home healthcare coordination, wellness management, telehealth support, nutrition programming and insurance advocacy across the United States. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it. By using our website or services, you agree to the practices described here.

1. Who We Are

Health Balance Nova is headquartered at 775 Cascade Ave #407, Oregon City, Oregon 97045, USA. For any privacy question or request, contact our Privacy Office at info@healthbalancenova.com or call (662) 798-4169.

2. Information We Collect

2.1 Information you provide directly

• Contact & booking information: name, email address, phone number, preferred appointment dates and times, and messages you submit through our booking or contact forms.
• Health information: details you voluntarily share about medical conditions, medications, care needs, or family members' care needs when arranging services.
• Membership & billing information: plan selections, billing addresses, and payment details processed through our payment providers (we do not store full card numbers on our servers).
• Newsletter information: your email address if you subscribe to our monthly newsletter.

2.2 Information collected automatically

When you browse our website, we may collect your IP address, browser type, device type, referring pages, and pages visited. This data is used only in aggregate to improve performance and content.

2.3 Information from third parties

With your authorization, we may receive records from partner clinics, laboratories, or your insurance carrier to coordinate your care.

3. How We Use Your Information

• To respond to booking and contact requests and schedule appointments;
• To create, deliver, and coordinate your personalized care plan;
• To communicate appointment reminders, care updates, and service changes;
• To process membership payments and provide transparent billing records;
• To assist with insurance claims, appeals, and billing advocacy you request;
• To send our monthly newsletter — only with your consent, and always with an unsubscribe option;
• To meet legal, regulatory, and professional obligations applicable to healthcare coordination.

4. HIPAA & Protected Health Information

To the extent Health Balance Nova performs functions covered by the Health Insurance Portability and Accountability Act (HIPAA), your Protected Health Information (PHI) is handled in accordance with HIPAA's Privacy and Security Rules. Where a business-associate relationship applies, we execute and honor Business Associate Agreements with the relevant entities. You may request our HIPAA Notice of Privacy Practices at any time by contacting our Privacy Office.

5. Cookies & Analytics

Our website uses only essential cookies required for functionality. If we enable analytics in the future, it will be disclosed here, and you will be able to opt out through your browser settings. We do not use cookies for cross-site advertising, and we do not sell browsing behavior.

6. How We Share Information

We do not sell or rent your personal information. We share it only in these limited circumstances:

• Care delivery: with clinicians, dentists, dietitians, and partner clinics involved in your care, limited to what is necessary;
• Insurance advocacy: with your insurer, when you ask us to manage a claim or appeal;
• Service providers: vetted vendors (hosting, secure email, scheduling software) bound by confidentiality and data-processing agreements;
• Legal requirements: where compelled by law, court order, or to protect the safety of a patient or the public;
• Business transfer: in the unlikely event of a merger or acquisition, with advance notice and continued protection of your data.

7. Data Security

We protect your information with encryption in transit (TLS), access controls, role-based permissions, staff privacy training, and regular security reviews. No system is perfectly secure, but we treat your data with the same rigor we apply to clinical care, and we will notify affected individuals of any reportable breach as required by law.

8. Data Retention

Health records are retained for the period required by Oregon and federal law (generally at least seven years after the last date of service). Website contact submissions are retained for up to 24 months. Newsletter data is deleted promptly upon unsubscribe.

9. Your Privacy Rights

Depending on your state of residence — including rights under the California Consumer Privacy Act (CCPA/CPRA), Virginia CDPA, Colorado CPA, and Oregon's consumer privacy law — you may have the right to:

• Know what personal information we collect, use, and disclose;
• Request a copy of your data in a portable format;
• Request correction or deletion of your personal information;
• Opt out of marketing communications at any time;
• Not be discriminated against for exercising any of these rights.

To exercise any right, email info@healthbalancenova.com with the subject line "Privacy Request." We will verify your identity and respond within the timeframe required by applicable law (typically 45 days).

10. Marketing Communications & Unsubscribe

Our newsletter is fully opt-in. Every email contains an unsubscribe link, and you can also unsubscribe at any time via our unsubscribe page. Unsubscribe requests are processed within 10 business days and confirmed by email.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children without verifiable parental consent. Minors may receive care through a parent or guardian's membership, in which case the guardian controls the account and data.

12. Third-Party Links

Our website may link to partner clinics or public health resources. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy as our services or laws evolve. Material changes will be posted here with a revised effective date. Continued use of our services after an update constitutes acceptance.

14. Contact Us